Past Performance

Agency Name: Commodity Futures Trading Commission (CFTC)

Contract/Project Title: eDiscovery Technician – Litigation Support

Employer: Contract Employee via Leidos

Duration: 2017 – 2021

• Worked closely with the Project Manager and support team to develop and implement strategic plans for the efficient execution of eDiscovery case components. This involved coordinating timelines, setting clear goals, and ensuring that all necessary resources were in place to meet tight deadlines.
• Diligently tracked all incoming and outgoing eDiscovery productions, ensuring that each entry in the tracking system was precise and comprehensive. This attention to detail facilitated accurate reporting and auditing, ensuring that no production was misplaced or mishandled.
• Carefully reviewed the cover letters attached to each production, analyzing the provided information to confirm that all data adhered to required production specifications. This included verifying file formats, data completeness, and compliance with client or legal standards. My thorough assessments minimized the risk of errors, allowing for the smooth integration of data into ongoing cases. Thoroughly examined 10 -20 accompanying cover letters per day and assessed incoming production specifications.
• Proactively reached out to producing parties to secure essential information, such as passwords for encrypted files or clarifications on unclear production purposes. I maintained a high level of professionalism and efficiency in these communications to resolve issues quickly, ensuring that data was readily accessible for review without unnecessary delays.
• Set up and maintained well-structured folder hierarchies within Relativity to ensure efficient organization and easy access to relevant data. By using a logical and consistent folder structure, I helped streamline the review process and enabled team members to quickly locate necessary files, reducing time spent on administrative tasks.
• Created and distributed secure FTP credentials for producing parties to facilitate the transfer of sensitive data. Adhering to strict security protocols, I ensured that credentials were transmitted safely and promptly, supporting smooth and secure data exchange between parties.
• Compared production data against predefined requirements to verify that all necessary files were provided and correctly formatted. Any discrepancies were flagged and addressed immediately, ensuring that the data set was complete and ready for further processing.
• Carefully transmitted production data to specific network locations, ensuring that files were placed in the correct directories with proper naming conventions. This attention to detail helped maintain the integrity of the data throughout the process.
• Conducted thorough analyses of any issues that arose during the production process, such as missing files, incomplete data, or incorrect formats. Once issues were identified, I worked with the appropriate parties to implement solutions, ensuring that the production process continued without significant delays.
• Conducted detailed quality control reviews on the work verifying that all eDiscovery procedures were followed correctly and that the final product met client and legal standards.

Agency Name: U.S. Department of Justice
Contract/Project Title: Radiation Exposure Compensation Program Liaison & Litigation Support
Employer: Contract Employee via Lockheed Martin

Duration: 2010 – 2017

• Provided exceptional client support as the primary Department of Justice point of contact for all Department of Labor-related inquiries, requests, and issues.
• Managed multi-line phone systems, screened and routed high-volume calls, provided professional customer support services, and maintained call logs.
• Maintained and updated the Energy Employees Occupational Illness Compensation Program database, accurately inputting new claims into CASES and other relevant systems to enhance efficiency.
• Carefully managed Department of Labor requests, accurately preparing case file materials and ensuring their secure shipment via FedEx.
• Meticulously maintained accurate shipment logs for all materials sent to the Department of Labor, adhering to established procedures for filing and retrieval of case file materials.
• Provided comprehensive backup support for the Radiation Exposure Compensation Program's payment specialist, including processing payments for eligible claimants and utilizing Lexis Nexis to locate missing beneficiaries.
• Prepared detailed budget reports for the Department of Labor to initiate the payment process and administered full assistance to the payment specialist with extensive audits related to payment issues.
• Collaborated with the support team to facilitate successful case closures by managing a variety of tasks, including photocopying original and certified identification documents as well as exposure records. I ensured that each document was accurately labeled and organized, enabling easy retrieval. Once all documentation was processed, I carefully returned the original records to the correct claimant or eligible surviving beneficiary, maintaining confidentiality and compliance with legal protocols.
• Facilitated the distribution of essential Energy Employees Occupational Illness Compensation Program packets to eligible claimants.
• Processed Section 5 uranium miner, miller, and ore transporter claims, including generating approval and denial letters and budget reports in the payment specialist’s absence.
• Conducted initial reviews of Section 4 claims, providing preliminary approval or denial decisions while coordinating with government agencies and program support staff for timely claim adjudication.
• Performed key administrative tasks, including processing bank verifications for electronic funds transfers, preparing documents for image scanning, and managing depositions, trial exhibits, and witness binders.

Company Name: National Cooperative Bank – Arlington, VA
Contract/Project Title: Scanning Specialist – Document Imaging & Records Support

Employer: Direct Hire Employee
Duration: 2008 – 2009

• Delivered high-volume document imaging services, scanning up to 2,500+ pages of bank and loan documents daily, while maintaining strict adherence to deadlines and accuracy standards. 
• Adjusting workflows to meet shifting timelines and client requirements. 
• Mastered and implemented new imaging software, reducing processing time by 200% and increasing overall operational efficiency. 
• Developed consistent quality assurance practices, ensuring accurate indexing, retrieval, and archiving of digital files to support compliance and audit readiness.
• Maintained effective communication with team members, promoting collaboration and ensuring all documentation met company and client standards.
• Ensured strict adherence to company policies, confidentiality requirements, and security protocols throughout all imaging processes.

Company Name: Bank of America – Temple Hills, MD
Contract/Project Title: Customer Service Representative / Teller – Retail Banking Support
Employer: Direct Hire Employee
Duration: 2007 – 2008

• Delivered high-quality customer service to a diverse client base, strengthening customer loyalty, retention, and referrals.
• Processed deposits, withdrawals, transfers, and loan payments with a focus on accuracy, compliance, and security protocols.
• Assisted customers with inquiries, account management, and financial transactions while resolving issues promptly to maintain satisfaction and trust.
• Balanced and reconciled a personal cash drawer daily, consistently meeting accuracy standards and securing financial assets in compliance with bank regulations. 
• Supported branch operations by training and mentoring new tellers on customer service practices, system navigation, and compliance procedures.
• Collaborated with branch staff to achieve sales and service goals, contributing to overall branch growth and success.
• Recognized for professionalism, efficiency, and the ability to build rapport with clients, helping foster a positive banking experience.